Shipping Policy
Shipping Policy
Please review our shipping policy before placing an order. This policy applies to all purchases made through Cevoria.
Shipping and Delivery
At Cevoria, we work with reliable shipping partners to deliver your beauty, skincare, personal care, and lifestyle products safely and efficiently. We aim to process and dispatch every order as quickly as possible.
| Order Value | Shipping Cost |
|---|---|
| $0 – $49.99 | $6.99 |
| Over $50 | Free Shipping |
Delivery times are estimated and may vary depending on your location, product availability, warehouse processing, customs clearance, and local logistics conditions.
Order Processing Time
- Processing Time: 3–7 business days
- Estimated Shipping Time: 14–30 business days
Processing time includes payment confirmation, order review, product inspection, packaging, and preparation for dispatch.
For beauty and skincare products, additional processing time may occasionally be required to verify product condition, packaging integrity, or inventory availability before shipment.
International Shipping
We offer worldwide shipping to most countries and regions.
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country or region. These charges are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated during checkout.
Beauty & Skincare Product Notice
Product packaging, labels, and presentation may occasionally vary depending on production batches, regional packaging, or manufacturer updates.
These variations do not necessarily affect the intended use of the product. Please refer to the packaging received for the most current product information.
Shipping Delays
While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to high order volume, customs inspections, severe weather, public holidays, carrier disruptions, remote delivery locations, or other circumstances outside our direct control.
If your shipment experiences a significant delay, please contact our customer support team. We will do our best to provide the latest available tracking information and assist with your enquiry.
Order Tracking
Once your order has been dispatched, tracking information may be sent to the email address provided during checkout.
Please allow some time for the carrier's tracking system to update after your package has been shipped. In some cases, the first tracking update may take several business days to appear.
Multiple Packages
Some orders may be shipped in more than one package depending on product availability, warehouse location, or fulfilment requirements.
If your order is divided into multiple shipments, packages may arrive on different dates. Where available, separate tracking information may be provided for each shipment.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information during checkout.
Cevoria is not responsible for delays, failed deliveries, or lost shipments caused by incorrect or incomplete shipping details provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will do our best to make the correction before the order has been dispatched.
Once a shipment has entered the carrier network, we may not be able to change or redirect the delivery address.
Lost or Missing Packages
If tracking information shows that your package has been delivered but you cannot locate it, please check around the delivery location, with household members, neighbours, building reception, or your local delivery carrier.
If you are still unable to locate the shipment, contact our support team and we will assist you with the available shipping information.
Returns
For information regarding returns, exchanges, damaged products, and refunds, please refer to our Return & Refund Policy.
Contact Us
If you have any questions regarding shipping, delivery, tracking, or your order, please contact us at: