Return & Exchange Policy

Return & Exchange Policy

We want customers to feel confident when shopping with Cevoria. If your purchase is not suitable, eligible products may be returned or exchanged under the conditions below.

14-Day Return Period

You may request a return or exchange within 14 days after the order has been delivered.

To qualify, products must be unused, unworn, unwashed, and returned in their original condition with original packaging, labels, accessories, and tags where applicable.

Beauty & Skincare Products

For hygiene and product safety reasons, cosmetics, skincare, personal care, and beauty products must remain unopened and unused, with any hygiene or protective seals intact.

Opened or used beauty and personal care products generally cannot be returned unless the item arrived damaged, defective, or incorrect.

Clothing

Apparel must be unworn, unwashed, undamaged, and returned with original tags attached where applicable.

Footwear

Footwear should only be tried on indoors on a clean surface. Items showing signs of outdoor wear, dirt, damage, or excessive use may not qualify for return.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery.

Please include your order number, a description of the issue, and clear photographs showing the product and packaging so our team can review the situation.

Return Authorization

Please contact us before returning any item. Returns sent without contacting our support team first may experience processing delays.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method.

Processing times after a refund has been issued may vary depending on your bank or payment provider.

Contact Us

To request a return or exchange, email: alonzatheuner741@outlook.com